Unified observability platform with ingest-based pricing and New Relic AI (NRAI) for natural language querying, automated root cause analysis, and AIOps alert correlation. MCP server integration enables agentic AI workflows via AWS DevOps Agent. 100 GB/month free tier covers most small production environments.
| Tier | Price | Includes |
|---|---|---|
Free | Free | 100 GB/month data ingest, 1 full platform user, unlimited basic users |
Standard | $49/seat/mo | — |
Pro / Enterprise | Contact sales | — |
The user-based pricing flip — pay per full user (~$99/month) plus ingest, instead of per host — is what brought New Relic back into serious consideration after years as the also-ran. For dense Kubernetes estates with hundreds of nodes, the cost math now favors New Relic over Datadog by a meaningful margin. The platform covers APM, infrastructure, logs, browser, mobile, and synthetics under one ingest pipeline, plus the New Relic AI assistant for natural-language querying of NRQL and incident analysis.
High fit for Platform and SRE teams running large compute footprints where Datadog's per-host bill has become indefensible, and for organizations that want full-stack observability without stitching together open-source pieces. NRQL is genuinely good — once you internalize it, ad-hoc analysis is faster than the equivalent Datadog UI workflow.
Watch out for: ingest pricing at $0.35/GB after the free 100GB will surprise you on chatty log streams, and the user-tier model means seat counts need real governance once non-engineers start logging in. The AI assistant is competent but trails Datadog's Bits AI on autonomous triage, and APM auto-instrumentation is patchier outside the JVM, .NET, and Node.js ecosystems.
