Is FireHydrant open source?

No. FireHydrant is listed on infraplz.dev as a commercial tool.

Does incident.io have a free tier?

Yes. According to the latest verification, incident.io offers a free tier.

Which of FireHydrant and incident.io supports SOC 2?

Both FireHydrant and incident.io list SOC 2 attestation.

What pricing model does FireHydrant use compared to incident.io?

FireHydrant uses a paid pricing model. incident.io uses a freemium pricing model.

Side-by-side comparison

FireHydrant vs incident.io

Pricing, compliance, integrations, and open source status — drawn from the latest verified data on infraplz.dev. Differences are highlighted so the winner on each row is scannable at a glance.

FireHydrant matches or trails on all compared dimensions. incident.io leads on free tier, HIPAA, and GDPR.

FireHydrant (acquired by Freshworks December 2025)FireHydrant firehydrant.com

Pineapple Technology Ltdincident.io incident.io

Overview

Runbook-driven incident management platform that automates response coordination from detection through retrospective. AI Copilot auto-generates incident summaries, links similar historical incidents, transcribes war room meetings, and drafts retrospectives. Deep service catalog mapping enforces consistency across complex microservice architectures.

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Slack-native incident management platform that auto-generates timelines, assigns action items via AI, and runs structured retrospectives without leaving the war room. AI SRE features include an assistant that investigates root cause, drafts post-mortems, and correlates signals across your observability stack.

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Pricing model

Paid

Freemium

Free tier

Yes

Open source

Stages

Deploy Respond

Respond

SOC 2

Yes

HIPAA

Yes

GDPR

Yes

FedRAMP

GitHub

Yes

GitLab

Yes

Kubernetes

Yes

Datadog

Yes

PagerDuty

Yes

Slack

Yes

Terraform

Yes

AWS

Yes

GCP

Yes

Azure

Yes

Heartbeat

verified

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