Slack-native incident management platform that auto-generates timelines, assigns action items via AI, and runs structured retrospectives without leaving the war room. AI SRE features include an assistant that investigates root cause, drafts post-mortems, and correlates signals across your observability stack.
| Tier | Price | Includes |
|---|---|---|
Basic | Free | 1 custom field, 1 workflow, 2 integrations; unlimited incidents; community support |
Pro | $25/seat/yr | — |
Team | $15/seat/yr | — |
Enterprise | Contact sales | — |
incident.io runs the entire incident lifecycle in Slack with an AI SRE assistant.
incident.io declares incidents, builds timelines from chat and alerts, assigns action items, and drafts retrospectives, all without leaving the war room channel. The AI SRE assistant correlates signals across the connected observability stack and answers natural-language questions like what changed in the last hour that could explain this error rate. Post-mortems land with specific commits and config changes already cited.
Who it's for. SRE and on-call teams of 3 to 20 engineers who manage incidents in Slack and resent web-app context switches. A typical loop: an incident is declared, the assistant correlates a Terraform apply 15 minutes earlier with the load balancer config change, ties it to the error spike, and drafts a post-mortem referencing the actual commit.
Tradeoffs. Slack-native, so Teams or Discord shops are off the path. Root-cause correlation depends entirely on which integrations are connected; missing telemetry means missing causes. SSO and audit logs require Enterprise (sales-only). Free Basic tier covers up to 5 users.
Compare: Rootly, FireHydrant, PagerDuty AIOps, Blameless
