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incident.io

Slack-native incident management platform that auto-generates timelines, assigns action items via AI, and runs structured retrospectives without leaving the war room. AI SRE features include an assistant that investigates root cause, drafts post-mortems, and correlates signals across your observability stack.

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Last reviewedMay 15, 2026
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Overview

incident.io is a Slack-native incident management platform. Incidents are declared from Slack via a slash command or alert trigger; incident.io creates the channel, pages on-call, and starts building a timeline from messages, alerts, and tool events automatically. Responder actions — status updates, escalations, task assignment — happen in the channel without switching to a web app.

The AI SRE assistant answers natural-language questions about the incident using connected observability tools, surfaces related recent changes, and drafts post-mortems with specific commits and config changes cited from the timeline.

Integrations: Datadog, PagerDuty, GitHub, Jira, Statuspage, and 30+ others. Tiers: Basic (free, up to 5 users), Starter, Growth, and Enterprise (SSO, audit logs — contact sales). Teams integration available alongside Slack.

Key Features

  • Slack-native incident workflow: declare, escalate, update, and close incidents entirely within Slack — channel creation, on-call paging, and timeline tracking happen automatically on declaration
  • AI SRE assistant: answers natural-language questions about the incident using connected Datadog, Grafana, and other observability tools; correlates recent deployments and config changes with the current failure
  • Automated timeline: builds a structured incident timeline from Slack messages, alert events, and tool webhooks without requiring manual annotation during the incident
  • Post-mortem generation: drafts retrospectives from the timeline with specific commits, alert events, and decisions cited — engineers edit and publish rather than writing from scratch
  • On-call scheduling and escalation: manages rotation schedules, escalation policies, and override management as part of the same platform
  • 30+ native integrations: Datadog, PagerDuty, GitHub, Jira, Statuspage, Opsgenie, and others with bi-directional sync for alert states and issue tracking

Integrations

10 total
scm
GitHubGitLab
orchestration
Kubernetes
monitoring
Datadog
incident
PagerDuty
messaging
Slack
ci / cd
Terraform
cloud
AWSGCPAzure

Pricing

4 tiers
Basic
Free

Free tier: 1 custom field, 1 workflow, 2 integrations; unlimited incidents; community support

Not yet verified

Pro
$25/seat/yr

Per seat/month; AI-drafted post-mortems, advanced access control; +$20/seat for on-call

Not yet verified

Team
$15/seat/yr

Per seat/month; workflows, private status pages, AI automation; +$10/seat for on-call

Not yet verified

Enterprise
Contact sales

Custom pricing; SCIM, custom RBAC, data residency, HIPAA, private LLM support

Not yet verified

Compare with similar tools

2 comparisons

Compliance

3 / 6 attested
SOC 2
HIPAA
GDPR
FedRAMP
PCI DSS
ISO 27001

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