FireHydrant · FireHydrant (acquired by Freshworks December 2025) · infraplz.dev
FireHydrant (acquired by Freshworks December 2025)
FireHydrant
Runbook-driven incident management platform that automates response coordination from detection through retrospective. AI Copilot auto-generates incident summaries, links similar historical incidents, transcribes war room meetings, and drafts retrospectives. Deep service catalog mapping enforces consistency across complex microservice architectures.
FireHydrant is an incident management platform organized around a deep service catalog that models microservice dependencies. When an incident is declared, FireHydrant uses the catalog to identify affected services, surface owning teams, and page the right responders — rather than relying on alert tag matching.
The incident lifecycle runs through a configurable runbook: channel creation, stakeholder notifications, status page updates, and task assignments are automated from declaration through retrospective. AI Copilot drafts incident summaries, correlates similar past incidents, transcribes war room conversations, and produces retrospective drafts from the timeline.
The catalog is a prerequisite: service relationships, ownership, and runbook mappings must be defined before the automation is accurate. 50+ integrations including Datadog, PagerDuty, Jira, GitHub, and Slack. No free tier; annual contracts via sales.
Key Features
Dependency-aware service catalog: models actual microservice relationships so incident response routes to correct owning teams based on service topology rather than alert tag matches
Runbook automation: configurable playbooks automate channel creation, team paging, stakeholder notifications, status page updates, and task assignments from declaration through resolution
AI Copilot incident summaries: synthesizes alert signals, chat messages, and timeline events into structured incident summaries without manual writing during active response
Similar incident correlation: compares active incidents against historical records and surfaces runbooks that resolved analogous situations in the past
War room transcription and retrospective generation: records and transcribes the incident channel, then drafts a post-mortem referencing specific commits, config changes, and decisions
50+ integrations: Datadog, PagerDuty, Jira, GitHub, Slack, and others with bi-directional sync for alert states and issue tracking
Integrations
10 total
scm
GitHubGitLab
orchestration
Kubernetes
monitoring
Datadog
incident
PagerDuty
messaging
Slack
ci / cd
Terraform
cloud
AWSGCPAzure
Pricing
2 tiers
Platform Pro
—
$9,600/year flat; up to 20 responders; unlimited stakeholders, runbooks, service catalog, basic AI
Enterprise
Contact sales
Custom pricing; AI summaries, meeting transcripts, AI triage, advanced AI retros, SCIM
