FireHydrant maps incidents through a deep service catalog to find the right responders fast.
FireHydrant declares incidents from alerts, opens the channel, pages the right people, and runs the runbook, all driven by a service catalog that models actual microservice dependencies rather than alert tags. AI Copilot drafts incident summaries, links similar past incidents, transcribes the war room, and produces a retrospective draft. The catalog is the asset that makes the rest accurate.
Who it's for. SRE and platform teams of 5 to 30 on-call engineers at companies with complex microservice topologies, where the hard part of incident response is identifying which service caused the blast radius. Concrete scenario: 5xx errors spike, FireHydrant looks up the affected service, identifies three downstream consumers, pages all four owning teams, and opens a Slack channel pre-populated with the responders.
Tradeoffs. No free tier; Platform Pro is annual-only with sales-only pricing. The catalog is a prerequisite and does not auto-discover services from infrastructure, so it is upfront work. Copilot features are still maturing after the Freshworks acquisition.
Compare: incident.io, Rootly, PagerDuty AIOps, Blameless
