PagerDuty is an incident management platform. Inbound events from monitoring tools are ingested through the Events API and processed by AIOps, which groups related events using ML, correlates timing against deployment and infrastructure change records, and produces a smaller set of actionable incidents rather than forwarding raw alerts.
Probable origin analysis runs within grouped incidents to identify the most likely root cause signal by comparing the event timeline against known change records, service dependencies, and historical patterns. Four Gen-AI agents — Insights, SRE, Shift, and Scribe — draft customer-facing status updates, investigate root cause, handle on-call shift handoffs, and generate post-incident documentation.
On-call scheduling, escalation policies, and rotation management route the right engineer for each service. Automation Actions and Runbooks execute remediation scripts or external API calls directly from an incident. Status Pages and business service views communicate incident status to non-technical stakeholders. AIOps is available on Operations Pro and Enterprise tiers.
